Changed your mind? You can ask for your money back within 7 days of your purchase. Here is how it works.
- 7 daysfrom your purchase to ask for a refund
- 2 daysfor us to answer your request, on working days
- 100%of the price you paid, refunded
Seven days
You may ask for a refund within 7 days of your purchase. The seven days run from the day your payment was confirmed and your licence was issued. A request sent after the seventh day cannot be accepted, except as section 5 sets out.
How to ask
- 1Sign in
- 2Choose “Order, renewal or refund”
Give your order number. A reason helps us, but you do not have to give one.
- 3We confirm it
Within 2 working days, by e-mail and in your account.
- 4The money comes back
To the way you paid (section 3).
How the money comes back
| You paid by | Refunded to |
|---|---|
| PayPal or card | The same PayPal account or card. It usually shows within 5 to 10 working days, depending on your bank. |
| Bank transfer, mobile money or crypto | The account or wallet you give us when we confirm the refund |
We refund the full price you paid. Fees your own bank or payment provider charged you are theirs, and we cannot return them.
What happens to the licence
When an order is refunded, the licence bought with it ends: the Expert Advisor stops opening new trades, the trades it has open are still managed until they close, and the downloads are withdrawn. If a renewal is refunded, the time it added is taken back and the licence returns to its previous end date.
After the seven days
A refund is no longer possible after the seventh day, with three exceptions:
If the Expert Advisor will not install or activate on a platform its product page lists, we work with you until it does. If we cannot make it work, we refund the order.
If you were charged twice, or charged for an order that gave you no licence, we put it right, whenever it happened.
Any right to a refund that the law of your country gives you, and that cannot be excluded, still applies.
Trading results are not a reason for a refund after the seven days: the software is sold as its product page describes, and no result is promised.
Payment disputes
If you dispute a payment with your card issuer or payment provider, the licence is suspended while the dispute is open. It is restored if the dispute is settled in our favour, and ended if it is not. Please send us a support request first: it is quicker for both of us.
Your legal rights
Nothing in this policy limits a right that the law of your country gives you and that cannot be excluded by agreement. This policy is part of our terms of service.